Free Shipping on all orders over $250.00 AUD (Worldwide and throughout Australia) Urban Horsewear is based in Australia. If you do not see your country, please get in contact with us. For International customers, our freight price does not included any customs you may be charged once the parcel hits your country.
Please contact the team at Urban Horsewear regarding your return. We are fair within our return policy. If the Item is faulty, we will offer a return or refund. Any items being returned for change of mind, the customer must pay the freight cost back. This also applies to any items we swap. Please contact us before returning any items.
Items not returnable
- Tall Boots are non refundable, so please ensure that you measure your legs correctly against the measurements provided. If you are unsure, contact us and we will help you with the process. Made to measure Tall Boots are non refundable.
- Helmets. We cannot guarantee that the helmet has not beendamaged. We ship all helmets extremely well packaged to eliminate transit damage, and receive Helmets well packaged from Suppliers.
Pre ordered items can vary in time depending on supplier. We have an estimated time of arrival to Urban Horsewear in 4 weeks from purchase date. This is an estimation only, any issues(such as supplier out of stock) and we will let the customer aware. If the preorder item is a seasonal product, there may be a longer wait that 2-3 weeks. Please contact us for more information on seasonal items.
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